1Introduction & Scope of Privacy Policy
This Privacy Policy is published by wbet18 ("we", "us", "wbet18", "platform") and applies to all users who access or use the services on the website wbet18.bet and any related platforms we operate.
We understand that privacy matters deeply to Malaysian players. When you register an account, make deposits via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, play slots, live casino, bet on the Malaysia Super League, EPL, badminton, or e-sports with us – you are entrusting your personal information to wbet18. We take that trust seriously.
By using the wbet18 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.
2Personal Data We Collect
Wbet18 follows a data minimisation principle — we collect only what is genuinely necessary to provide a safe, high-quality online betting service. The following are the categories of data we collect:
| Data Category | Type of Information | How We Collect |
|---|---|---|
| Identity Data | Full name, date of birth, gender, MyKad/passport number | Registration & KYC Verification |
| Contact Data | Malaysian phone number, email address, residential address | Registration form |
| Financial Data | Digital wallet information (TNG, GrabPay), FPX account details, transaction records | Deposit & withdrawal processing |
| Gaming Data | Betting history, games played, wins/losses | In-platform activity |
| Technical Data | IP address, device type, web browser, general location | Automated system logs |
| Communication Data | Live chat records, support emails, complaints | Support interactions |
3How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. wbet18 uses your personal data for the following purposes:
- Account Management: Create, verify, and securely maintain your wbet18 account.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as fund withdrawals to your account.
- Identity Verification (KYC): To meet anti-money laundering requirements and verify that users meet the minimum age of 18.
- Service Provision: Enables you to play slots, live casino, bet on sports, e-sports, and all games available on wbet18.
- Platform Security: To detect and prevent fraud, account misuse, and suspicious activity.
- Service Communications: Send important notifications regarding your account, transactions, and policy updates.
- Marketing Communications: Send information about promotions, bonuses, and offers — with your consent only.
- Platform Improvements: Analyses how the platform is used to continuously improve the user experience.
- Legal Compliance: To comply with applicable legal obligations, regulations, and court orders.
- Responsible Gambling: Identify gaming patterns that may indicate signs of addiction and provide appropriate support.
4Legal Basis for Data Processing
Wbet18 processes your personal data only on valid legal grounds. Under Malaysia's Personal Data Protection Act 2010, the bases we rely on are:
- Consent: You provide explicit consent when registering and using the wbet18 platform. You may withdraw consent for marketing communications at any time.
- Contract Performance: Processing required to deliver the betting services you have requested and to manage your account.
- Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations.
- Legitimate Interests: Processing for platform security, fraud prevention, and service improvement purposes that do not affect your fundamental rights.
5Sharing Data with Third Parties
Wbet18 does not sell your personal data to any third party. However, in the course of our operations, there are limited situations where we may need to share your information with trusted parties:
- Payment Providers: Digital wallet service providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks via FPX (Maybank, CIMB) for processing deposits and withdrawals.
- Game Providers: Third-party gaming platforms such as Pragmatic Play, Evolution Gaming, and Jili Games, which require minimal data to run their games.
- KYC Services: Third-party identity verification providers who assist us in verifying registration details.
- Regulatory Body: Relevant authorities where required by law or a valid court order.
- IT & Security Services: Technical service providers who help us operate and secure the wbet18 platform.
All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
6Data Security Measures
Wbet18 continually invests in cybersecurity infrastructure to ensure your data is protected at every stage – whether in transit, during processing, or in storage.
Technical security measures we have implemented:
- 256-bit SSL/TLS encryption for all communications between your browser and wbet18's servers.
- Account passwords are stored using the bcrypt hashing algorithm, which is irreversible.
- Two-factor authentication (2FA) is available on all accounts as an added layer of protection.
- An intrusion detection system (IDS) that monitors for abnormal activity around the clock.
- Encrypted data backups stored at secure locations on a regular basis.
- Strict access controls — only authorised personnel may access members' personal data.
- Regular security audits conducted by independent third parties.
7Data Retention Period
Wbet18 does not retain your personal data indefinitely. We keep data only for as long as necessary to fulfil the stated purpose or as required under Malaysian law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & Account Data | For the duration of the active account + 5 years | Legal requirements & audits |
| Financial Transaction Records | 7 years after transaction | Tax & AML legal compliance |
| Game Records | 3 years after gameplay | Dispute resolution |
| Customer Support Records | 2 years after last interaction | Reference & service improvement |
| Technical Log | 90 days | System security & debugging |
| Marketing Data | Until consent is withdrawn | Based on your consent |
Once the specified retention period has lapsed, data will be securely deleted or anonymised so that it can no longer be linked to any individual.
8Cookies & Tracking Technologies
Wbet18 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used.
Types of cookies we use:
- Essential Cookies: Required for core platform functions — login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised statistical data on how users interact with the platform to help us improve our services.
- Functional Cookies: Remembering your preferences such as language, display settings, and favourite game selections.
- Security Cookies: Detecting suspicious activity, multiple login attempts, and protecting your account from unauthorised access.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the wbet18 platform.
9Your Rights Regarding Personal Data
As a data subject, you have rights protected under Malaysia's Personal Data Protection Act 2010. wbet18 respects and facilitates the exercise of these rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete data.
Right to Erasure
Request the deletion of your data (subject to legal obligations).
Right to Data Portability
Receive your data in a machine-readable format.
Right to Object
Object to the processing of your data for marketing purposes at any time.
Right to Restrict Processing
Request a restriction on the processing of your data in certain circumstances.
To exercise any of the rights above, please contact the wbet18 support team via live chat or email at support@wbet18.bet. We will process your request within 30 business days.
10Children's Privacy
Wbet18 strictly prohibits use of the platform by individuals under the age of 18 years. Our platform is not designed for children, and we do not knowingly collect personal data from them.
Should we discover that a person under the age of 18 has registered an account, we will:
- Immediately closing the account in question.
- Deleting all related personal data as promptly as possible.
- Returning any remaining balance in the account.
If you believe a minor has registered an account on wbet18, please contact us immediately at support@wbet18.bet so that we may take the appropriate action.
11Amendments to This Privacy Policy
Wbet18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.
When we make material changes:
- The "Last Updated" date at the top of this page will be revised.
- Members will be notified via email or in-platform notifications of any significant changes.
- Previous versions of the Privacy Policy will be retained and may be requested through our support team.
Continued use of the wbet18 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
12Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how wbet18 handles your personal data, please contact us through the following channels:
- Email: support@wbet18.bet
- Live Chat: Available 24/7 on the wbet18 platform (login required)
- FAQ: Visit the FAQ us for an immediate response
We aim to respond to all privacy-related enquiries within 5 business days. For more complex complaints that require investigation, we will notify you within 14 business days.